Books : Virtual Reference Service: From Competencies to Assessment (The Virtual Reference Desk Series) (The Virtual Reference Desk Series)
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from: Neal Schuman Publishing houses
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Type of bind: Paperback
Dewey Decimal Number: 025.52
EAN num: 9781555705282
ISBN number: 1555705286
Label: Neal Schuman Publishing houses
Manufacturer: Neal Schuman Publishing houses
Quantity: 1
Page Count: 206
Printing Date: November 21, 2007
Publishing house: Neal Schuman Publishing houses
Sale Popularity Level: 840752
Studio: Neal Schuman Publishing houses
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This new collection shares experts' best practices, forward looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.
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With the coming of the internet, the phenomena of the 'Virtual Library' has become ubiquitous for community, academic, corporate, and governmental libraries and library systems around the world. Compiled and edited by the team of librarians and information technology experts R. David Lankes, Scott Nicholson, Marie l. Radford, Joanne Silverstein, Lynn Westbrook, and Philip Nast, "Virtual Reference Service: From Competencies To Assessment" provides the cutting edge of Virtual Reference Services (VRS), summarizing important research, illustrating VRS principles and practices with real-world case examples and case studies. Of special note are the discusion on programs and tools that libraries can utilize to enhance their current offerings ranging from Instant Messaging, to subject-specific taxonomies enabling virtual medical and health reference support. "Virtual Reference Service" is a key and fundamentally recommended addition Library Science reference collections and library staff member in-house training supplemental reading lists.
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